Refund policy

We want you to love your Mirabella mirror. If something is not right, here is how returns, exchanges and refunds work.

Returns

You may return your Mirabella mirror within 14 days of delivery for a refund or exchange, provided it is unused, undamaged, and returned in its original packaging with all included accessories.

To start a return, email maanah.projects@gmail.com or call/WhatsApp 072 901 7851 with your order number and the reason for your return.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, or is not the item you ordered, please contact us within 7 days of delivery. We will assess the issue and, where appropriate, arrange a replacement or refund. For confirmed faulty, damaged or incorrect items, Mirabella will cover the reasonable return shipping cost.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method. Please allow approximately 5 to 10 business days for the refund to reflect, depending on your bank or payment provider.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping costs. For confirmed faulty, damaged or incorrect items, Mirabella will cover the return shipping cost.

Nothing in this policy is intended to limit any rights you may have under applicable South African consumer law.

Email: maanah.projects@gmail.com Phone/WhatsApp: 072 901 7851